Film the fault. Price it. Watch them tap approve.
Andy is buying an iPad for this one feature. It is the part of the demo that stops people.His call, not our claim
The lads film the car on the job card. What they found, marked up on the video, priced.
The customer gets a link, not a phone call. They see the fault with their own eyes, see the price next to it, and tap approve, decline, or ask a question.
The answer lands back on the job card. No chasing, no "nobody told me", no work done on a nod that later becomes an argument. The approval is in writing, attached to the job.
Upsell without the awkward phone call. "While it was up on the ramp we found this" travels better as thirty seconds of video than as a voicemail.
MINI VIDEO LANDS HERE FIRST: ten seconds of a customer tapping approve is this page's whole argument
See the rest of the system the same way. Ring the demo garage.