Hear it before they walk. Google only hears the good ones.
Every unhappy answer goes to you, privately, before it goes anywhere else. There is no route from a bad answer to a public review.Routed that way by design, not by promise
After the job, one text: how did we do? Two buttons, good or not right, ten seconds of the customer's time. No stars, no surveys.
Good answers are invited to say it on Google, one tap into the review box, in their own words. The reviews you have earned, actually collected.
Not-right answers come straight to you, top of the callbacks list, while the customer is still yours to win back. You hear it before the town does.
And the happy ones are handed a recommend-a-friend link, because a garage grows on word of mouth and word of mouth can be helped along.
UI STILL LANDS HERE: the two-button how-did-we-do page on a phone
The rest of the system works the same way: simple on the customer, quiet for you. Ring the demo garage.