If something's missing, ring us on 01952 980 444.
One to two working days once we have what we need. The slowest moving part is usually the call-forwarding with your phone provider: some providers handle it the same day, others take a few working days. We'll walk you through it.
No. You keep your existing number. We set up a call-forward to the system. Your customers ring the number they've always rung.
Garage name, phone number, opening hours, MOT slot length, and access to set up the call-forward with your phone provider. If you want SMS confirmations branded a particular way, we'll need that too.
Yes. Call 01952 767 010 and book an MOT for any car you like. It's the identical system our live customers use, the only thing fictional is the garage. You'll hear the same call flow, get the same SMS confirmation, and see your booking land in the demo portal.
The customer gives their registration on the call. The system queries the DVSA's vehicle history API in real time and reads back the vehicle make, model, colour, MOT expiry and previous advisories. It happens during the call, in seconds.
It's rare. If it happens, the receptionist can still take the booking by asking the customer to confirm the vehicle details verbally. You verify against the DVSA record the next day. The call doesn't fail.
Yes. Every hour of every day, including bank holidays. Out-of-hours bookings land in your diary for the morning.
The receptionist offers to transfer the call to you, or take a callback. Callbacks land in the portal as a worklist for whoever's covering the counter. Customer doesn't get sent away empty-handed.
Yes. We use a current-generation voice model. Most customers complete a booking without realising they've spoken to an AI. The honest answer is: ring the demo line and judge for yourself.
One tier, everything in. Full pricing and the value case is on the pricing page.
No long-term contract. Month-to-month. Thirty days' notice if you want to leave. We'd rather you stay because it's working than because you're locked in.
No. Flat monthly fee whether the system handles fifty calls a month or five hundred. No per-minute, no per-booking, no surprise overages.
Not unless you choose to tell them. Most customers don't notice. If they ask directly, the system is honest about what it is.
It's accurate but not perfect. Every booking lands in your portal as soon as it's made: you and your team see it in real time. If anything's wrong, you fix it in two taps. The customer gets a confirmation text either way, so they're never left hanging.
Yes. The SMS confirmation includes a manage link. They reschedule or cancel themselves in 30 seconds, no phone call needed. Cuts your callback workload right down.
Yes. Encrypted in transit (TLS 1.3) and at rest. UK GDPR compliant. We act as the data processor on your behalf, you remain the data controller for your customers. A Data Processing Agreement is provided at setup.
Yes. Callers hear a brief recording disclosure at the start of the call (legally required). Recordings are stored securely and retained for 90 days. You can play them back from the portal. Customers can request deletion.
Cloudflare for storage and routing, Twilio for telephony, the speech and language models on US-based processors under standard contractual clauses. Full list in the privacy policy.
Yes. Bookings export as CSV or iCal any time. If you leave, your data comes with you.
WhatsApp and email support 9am to 5pm Monday to Friday, usually answered within the working day. Emergency contact for anything affecting calls answering.
Calls fall back to your existing phone number or a nominated mobile. You're never without phone coverage. We don't offer a contractual uptime SLA, but the platform runs on enterprise infrastructure and is built for reliability.
Yes. The greeting, opening hours messaging, booking confirmation copy and SMS templates are all yours to tweak.