Questions garages actually ask
How long does setup take?
Typically 1 to 2 business days once we have what we need. The main variable is your phone provider (BT, Sky and so on) setting up the call divert; some do it instantly, some take a few days. We walk you through exactly what is needed.
Do I need to change my phone number?
No. You keep your number. Calls divert to us behind the scenes; your customers dial the same number they always have.
Can I try it before committing?
Yes, right now. Ring the demo garage on 01952 767 010 and book a fake MOT yourself. No human will answer. See how long it takes you to notice.
Does it really answer around the clock?
Yes. There is no opening-hours switch anywhere in it. A call at 11pm is answered and booked the same as a call at 9am, and the booking is in your diary when you open up.
Do customers know they are talking to an AI?
It never pretends to be human. Callers hear a recording disclosure at the start of every call, and if anyone asks, it says straight out that it is an AI assistant. In practice, most callers simply book their MOT and get on with their day.
What does it do with the registration?
It checks the DVSA database as the caller speaks: make, model, colour, MOT history and expiry. The booking arrives in your diary with the vehicle already identified.
What happens if it makes a mistake?
It is accurate but not perfect; occasionally a registration is misheard. Every booking appears in your portal immediately so you can review and correct it, and after two failed attempts at a detail it stops and arranges a callback rather than guessing. Final say on every booking stays with you.
What if the caller needs a human?
It transfers to the workshop when you want it to, and when nobody can pick up it takes the details and logs a callback in your portal, top of the list, so nothing is lost while you are under a car.
What does it cost?
One price, everything included, no contract. It is on the pricing page, where it belongs.
Can I cancel?
Yes, 30 days notice, no exit fees. If you are not seeing the value we would rather fix it or let you go than hold you to a contract.
Is customer data handled properly?
Yes. Calls carry a recording disclosure, data is encrypted in transit and at rest, we act as your data processor under a written DPA, and customers can ask for their data to be deleted. Vehicle data comes from the public DVSA record.
What happens if the system goes down?
Calls fall back to your original number or a mobile you choose. You are never left without phone cover.