The phone answered. The booking written down. Nobody stopped working.

It answers in your garage's name, any hour. There is no opening-hours switch: a call at 11pm is answered and booked the same as a call at 9am, and the booking is in the diary when you open up.

It looks the car up while the caller speaks. Registration into the DVSA record: make, model, MOT history and expiry, so the booking arrives with the vehicle already identified.

It books all four job types: MOTs into real slots, services and diagnostics into the day's capacity, and MOT-plus-service together with one drop-off.

The customer is texted before they have put the phone down, with a link to move or cancel the booking themselves, so nobody rings you to reschedule.

And when someone genuinely needs a person, it transfers to the workshop, or takes the details and logs a callback at the top of your list. Nothing is lost while you are under a car.